Remote Working Technology Solutions Division of Nuvola Distribution.
Remote Working
Remote Working solutions for home workers and those out in the field working virtually from anywhere at anytime. Many of our vendors provide the solutions needed today in these adverse circumstances, we can provide telephony, video conferencing, file and screen sharing, instant messaging chat and contact centres that can be set up and ready to go in 48 hours, keep your cleint's business continuity and assist them to expand into new areas.
Remote Working Technology Solutions
Telephony Services via PBX or Cloud or Both into your home
Working from anywhere anytime
Call Recording Systems
Contact and Call Centre Solutions in the Cloud
SDN - Software Defined WAN (Wide Area Network) designed for the Cloud
Voice over IP Systems for Communications over the Cloud
UCaaS – (Unified Communications as a Service)
UCaaS or UC solutions cover a range of products from Alcatel-Lucdent’s rainbow CPaaS proposition and NICE InContact’s Contact Centre Solution to Mitel, NFON and RingCentral Cloud telephone Systems offerings, that allow remote working from individual homes into the office
Conferencing
We deliver Conferencing Cloud Solutions from Alcatel-Lucent Enterprise, RingCentral, Mitel and NFON, with software from i3Technologies who provide Interactive Touchscreen solutions for corporate and public sectors.
Call Recording
NICE inContact’s Global Contact Centre Solution CXOne is a hosted solution and is the only cloud call centre software platform, Braxtel’s ContactQ is on premise and Vurella specialises bespoke development.
Contact Centre
Nice inContact is the world’s leading Contact Centre Solution, ranked as the #1 leader on the Gartner Magic Quadrant, Forrester and Ventana. Braxtel’s contact centre is a comprehensive on-premise solution and Vurella will customise their contact centre solution for your customers needs.
VoIP
With a wide selection from Nuvola Distribution, we can work with you to select the best and most profitable solution for your customers. We have a wide range of VoIP providers that include Alcatel-Lucent Enterprise, Mitel, NFON and RingCentral.
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Unified Communications as a Service offers your customers access to a wide range of UCaaS solutions from leading vendors and alternate vendors with unique propositions and often vendors that will assist in augmenting their solutions for individual requirements.
Alcatel-Lucent Enterprise
ALE is a global technology brand with very agnostic solutions and technologically advanced products from on-premise and cloud PBX solutions to traditional end-points to CPaaS offering and network and data products, delivered as a ‘as a service’ subscription offering.
RingCentral
RingCentral deliver an all-in-one phone system with team messaging, video conferencing and contact centre for small business to large enterprises. A Gartner Leader and recognised as a growth brand with global presence.Mitel
NFON
NFON, Cloudya – the cloud telephone system from NFON is an delivers a total PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee, where they can work more productively on whatever device they may be using, allowing organisations to maintain complete contact.
Mitel
Mitel,UCaaS MiCloud Connect (Formerly Known as Shoretel Connect) delivers a secure and flexible cloud phone service and unified communications platform.
MiCloud Connect features collaboration, making teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, allowing easy business connection to communications in the cloud.
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Conferencing Solutions for Resellers to add easily to their portfolio, the demand for better more advanced conferencing telephone communications have grown, see our Collaboration Meeting Solutions Divisions for Huddle and Zoom Rooms from AVer and i3 Technologies.
Alcatel-Lucent Rainbow
Alcatel-Lucent Rainbow™ is a cloud-based, enterprise-grade, Communication Platform (CPaaS). Rainbow™ Voice Services offer the Rainbow product with telephony and network-on-demand services on a subscription based pricing model with price per user, per month, reducing your TCO.
Mitel
MiCloud Connect (Formerly Known as ShoreTel Connect) delivers a secure and flexible cloud phone service and unified communications platform with collaboration features, enhanced customer experience tools, global presence and improved business intelligence with integrations, allowing easy business connection to communications in the cloud.
NFON
Cloudya – the cloud telephone system from NFON is an delivers a total PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee, where they can work more productively on whatever device they may be using, allowing organisations to maintain complete contact.
RingCentral
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Where your customers can be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact centre, and fax.
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Call Recording Solutions
Vurella
vRECORD is hybrid call recording solution, with the technology to record from both Analogue & Digital handsets through to VoIP extensions & SIP Trunks. Vurella’s vRECORD can cater for every type of recording situation and with TDM recording for Analogue and Digital handsets using a simple USB hardware device, which is connected directly to the PRI, BRI or even analogue trunks. VoIP recording is even simpler and is purely a soft solution that requires no additional hardware.
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Contact and Call Centres differ, a Call Centre will provide inbound and out going voice calls, whereas a Contact Centre will do the same and also email web-based chat, instant messaging and in some cases web pages can be shared with the customers. In essence a Call Centre provides audio and a Contact Centre provides audio, text and visual elements.
Call and Contact Centres
Nuvola provides contact centre solutions from leading global providers, such as NICE inContact a repeated Gartner Leader with the only global cloud based contact centre solution, Vurella which provides contact centre wallboard solutions and Braxtel that delivers an on-premise multi-channel contact centre.
NICE inContact
The Contact Centre Solution from NICEinContact is a leading global Contact Centre Product that has been recognised on four consecutive years as a ‘Leader’ in the Gartner Magic Quadrant. The CXone™ delivers omnichannel routing, workforce optimisation, analytics, automation and artificial intelligence on an open cloud foundation.
Vurella
Vurella vBOARD- Call Centre Wallboard
Turn any small ACD system into a high end contact centre with this soft wallboard solution. With ‘live’ call stats that provide immediate representation on call centre performance particularly when it may be under achieving.
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Software Defined Network solution creates a smart and responsive network across any network type including Hybrid WANs, Internet-as-WAN or WAN to Cloud-enabled networks.
Talari
A Talari SD-WAN requires little human intervention, simplifying management and administration. It adapts in real time to bandwidth demands and network conditions, provides visibility into WAN and application performance and ensures application availability while lowering cost.
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Voice over IP from leading global vendors: such as Alcatel-Lucent Enterprise, Mitel, RingCentral and NFON.
Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise are a leading technology communications corporation that has been at the forefront of an ALL IP strategy for small to large enterprises. All information no matter if voice, data or video is unified and transmitted via the Internet Protocol (IP). This makes the network infrastructure simpler, more reliable and more adaptable to future developments.
Mitel
MiCloud Connect features collaboration, making teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, allowing easy business connection to communications in the cloud.
RingCentral
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems. RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact centre, and fax
NFON
Cloudya – the cloud telephone system from NFON is an delivers a total PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee, where they can work more productively on whatever device they may be using, allowing organisations to maintain complete contact.
