As networks change and evolve many aspects are increasingly interconnected. With our many years’ experience in working with applications of all kinds and the advanced technologies that are now commonplace, we offer consultative and engineering services to complement and enhance our vendor solutions:
Business Process Integration-enabling integration with leading CRM systems like Salesforce, SAP and Microsoft to access payment systems, databases and other in-house customer developed business tools.
Advanced Unified Communications Services– expanding on the vendors’ architecture to design and manage distributed systems for improved resilience, security and enterprise class features.
Contact Center Services– designing and deploying complex solutions enabling businesses to manage agents more efficiently and simplify the way they work. The delivery of a successful project relies heavily on a thorough and upfront understanding of the business needs, we assist and guide your customer through this process ensuring that once delivered, the solution is customised for them and exceeds their expectations.
Enhanced Reporting– we are increasingly asked for customisation of reports for Unified Communications and Contact Center environments, enabling your customers to obtain key business information from real-time and historical bespoke reports.
When engaging with our reseller partners for the above services we ensure that Nuvola consults and advise on the best way to deploy these solutions, whether it is to assist in a new build, expansion, or an improvement of an existing investment.
We are able to offer robust references for first class and complex deployments of our vendor solutions in these areas, and have the expertise along with the experience to deliver what are becoming common requirements in today’s communications environments.