With vRECORD, you’re always recording so you’ll miss a call as vRECORD operates 24/7 and automatically stores all of your calls without the need to ever lift a finger. If the need should arise that a recent call requires a review or gathering evidence from a conversation is required, simply log into the software from any PC, locate the appropriate call and play the call back via your browser.
Real Time Dash Board.
The real-time dashboard is the first thing you see when you log into vRECORD. The dashboard displays various information, including the number of calls recorded Today, Yesterday, Last 7 days and the last 30 days. By selecting any of these options, you are automatically presented with the list of associated calls.
Previously recorded calls are also displayed in an activity and bar chart, which cover your chosen month and year. This can be useful when analysing the number of calls that have been recorded over a longer period of time.
From the dashboard, you can quickly retrieve calls by accessing the search criteria that you have previously saved, as well as calls that have been categorised during a previous review.
The vRECORD product includes a comprehensive search feature which allows you to quickly & efficiently locate the call that you are looking for. You can search for calls using specific call details, or even combine your search criteria in order to return more accurate results. Your search criteria can then be saved to your dashboard for quick access in the future.
Searchable fields include date range, callers number (CLI), called number (DDI), extension, call duration, call direction and call category.
Impresively, vRECORD also includes a TDM matching module which captures the extension data for TDM calls. This enables call searching to be performed using extension side information for analogue and digital handsets. This is a unique feature which is not offered by the majority of other wallboard solutions.
Use the search facility to locate you call it is quick and play-back is easy, there is no need to, decrypt, download or export the call. Simply click the play option located next to the call and it will be heard via your PC speakers or headset. While you listen to the call you can also pause, rewind and fast forward. All data is displayed on your screen when you select the call: including Date & Time, CLI, DDI and extension number, this can be done while listening to a call you can attach notes for future reference.
The vRECORD software interface eliminates all audio or user issues when switching from one browser to another as it is compatible with all popular browsers.
Create and manage your own personalised call categories which can be assigned to individual calls. The call categories can then be included in your search criteria, making it easy to retrieve a call that has been previously reviewed.
Obviously storing credit card details is now forbidden in most countries, so when choosing a call recording solution this is an essential consideration, with vRECORD you assured that by offering a simple pause and resume client app the Vurella vRECORD solution removes this issue and comes fully approved by the payment card industry.
The app is offered as a plugin from vCONNECT telephony application and can easily be installed directly into the agent’s system tray. When a call arrives, the agent will receive a toast style popup window which enables them to pause & resume recording.
In order to prevent the agent from forgetting to resume recording, which could result in calls not being recorded, vRECORD also includes a neat feature that will automatically resume recording after a set interval which can be specified by the system administrator.