Nimbus is Luware’s extended Contact Centre for Teams
Luware Nimbus Extended Contact Centre
Luware Nimbus Made for users
Nimbus is made up of 6 main area – modules and add-ons.
Nimbus only has to be installed and verified once for your clients entire company. Once set-up, you can easily select modules and add-ons as your client requires them generating anicallary spend and flexibility for your client.
Advanced Routing-Workflow Editor / IVR / Live dashboards / Opening hours /Reporting
Enterprise Routing – All Advanced Routing features, plus / Pick specific calls from queue /Interactive call queues / Log call reason codes / Power Automate integration
Contact Centre – All Enterprise Routing features, plus / Skill-based routing / Skill levels / Distribution policy / After call work
Attendant Console – Enhances Advanced, Enterprise Routing or Contact Center with: Intuitive dashboard / One-click transfer / Custom address books / Calendar lookup / Notes
Recording – Enhances Contact Center with: Recording of all channels and agents in one place / Retrieving and analysing recordings / Powerful search / Configurable retention policies
Interact – No-plugin chat, voice and video integration for websites and apps / Interactions in employees’ Teams client.
For further information please contact the Nuvola team