Luware Nimbus
Nimbus is Luware’s extended Contact Centre for Teams
Luware Nimbus
- Luware Nimbus extends Microsoft Team’s functionality for various telephony and contact centres.
- This is achieved by a number of cloud-native and fully integrated modules and add-ons.
- Support your clients by enabling them to make the most of their Microsoft Teams investment by transforming the platform into their main communications centre for all internal and external communications.
Cloud-native
- Nimbus grows with your client’s organisational development.
- A microservice architecture makes the software highly agile and hyper scalable.
- Nimbus is cloud-native and optimised for the Microsoft Azure cloud, which reduces IT infrastructure and complexity.
Luware Nimbus Extended Contact Centre
- Deeply integrated
- As the first and only (almost) certified Extended contact center for Microsoft Teams.
- Nimbus guarantees the deepest possible integration with the platform.
- Nimbus adheres to Microsoft’s high standards regarding APIs, software architecture, and security.
Luware Nimbus Made for users
- Designed for users
- Tailored to enable and enhance enterprise interactions, Nimbus is designed for users.
- The simple setup and the intuitive user interface allows for a high level of self-service.
- Improves productivity and efficiency.
Nimbus is made up of 6 main area – modules and add-ons.
Nimbus only has to be installed and verified once for your clients entire company. Once set-up, you can easily select modules and add-ons as your client requires them generating anicallary spend and flexibility for your client.
Modules
Advanced Routing-Workflow Editor / IVR / Live dashboards / Opening hours /Reporting
Enterprise Routing – All Advanced Routing features, plus / Pick specific calls from queue /Interactive call queues / Log call reason codes / Power Automate integration
Contact Centre – All Enterprise Routing features, plus / Skill-based routing / Skill levels / Distribution policy / After call work
Add-ons
Attendant Console – Enhances Advanced, Enterprise Routing or Contact Center with: Intuitive dashboard / One-click transfer / Custom address books / Calendar lookup / Notes
Recording – Enhances Contact Center with: Recording of all channels and agents in one place / Retrieving and analysing recordings / Powerful search / Configurable retention policies
Interact – No-plugin chat, voice and video integration for websites and apps / Interactions in employees’ Teams client.
For further information please contact the Nuvola team
