- Luware Nimbus extends Microsoft Team’s functionality for various telephony and contact centres.
- This is achieved by a number of cloud-native and fully integrated modules and add-ons.
- Support your clients by enabling them to make the most of their Microsoft Teams investment by transforming the platform into their main communications centre for all internal and external communications.
- Nimbus grows with your client’s organisational development.
- A microservice architecture makes the software highly agile and hyper scalable.
- Nimbus is cloud-native and optimised for the Microsoft Azure cloud, which reduces IT infrastructure and complexity.
Luware Nimbus Extended Contact Centre
- Deeply integrated
- As the first and only (almost) certified Extended contact center for Microsoft Teams.
- Nimbus guarantees the deepest possible integration with the platform.
- Nimbus adheres to Microsoft’s high standards regarding APIs, software architecture, and security.
Luware Nimbus Made for users
- Designed for users
- Tailored to enable and enhance enterprise interactions, Nimbus is designed for users.
- The simple setup and the intuitive user interface allows for a high level of self-service.
- Improves productivity and efficiency.
Nimbus is made up of 6 main area – modules and add-ons.
Nimbus only has to be installed and verified once for your clients entire company. Once set-up, you can easily select modules and add-ons as your client requires them generating anicallary spend and flexibility for your client.
Advanced Routing-Workflow Editor / IVR / Live dashboards / Opening hours /Reporting
Enterprise Routing – All Advanced Routing features, plus / Pick specific calls from queue /Interactive call queues / Log call reason codes / Power Automate integration
Contact Centre – All Enterprise Routing features, plus / Skill-based routing / Skill levels / Distribution policy / After call work
Attendant Console – Enhances Advanced, Enterprise Routing or Contact Center with: Intuitive dashboard / One-click transfer / Custom address books / Calendar lookup / Notes
Recording – Enhances Contact Center with: Recording of all channels and agents in one place / Retrieving and analysing recordings / Powerful search / Configurable retention policies
Interact – No-plugin chat, voice and video integration for websites and apps / Interactions in employees’ Teams client.
Luware Nimbus Product Booklet
For further information please contact the Nuvola team