Detailed Voice Analysis
Know what was said and how it was said 100% of the time! Highly advanced artificial intelligence (AI) lets you analyse the sentiment and emotion held within every call for accurate, contextual insights from your call recording data.
CallCabinet-Speech-to-Text-Transcription / Speech-to-Text Transcription
Speech-to-text transcription with speaker identification provides a comprehensive and precise record of what was said and by whom during all your recorded business conversations.
Advanced Call Filters and Queries
Quickly and easily find specific recording data with advanced call filters and queries enabled by granular search capabilities.
Comprehensive, Out-of-the-Box Dashboards
Leverage comprehensive prebuilt business intelligence dashboards which provide immediate deep insights within your captured voice data, propelling data-driven decisions from real-time reporting specific to your business.
Overview: Trend and aggregated graphs on calls that display user-selected metadata, search capability within that metadata, as well as Client and Agent emotion visualization.
Risk & Compliance: Visual representation of the most common business risks, key regulatory, and script compliance metrics.
Scorecard – Standard normalized scorecards, structured on common metrics with pre-set weighting per metric per agent.
Call Details – Scorecards applied call by call with link to call playback, transcription, and manual QA.
Call Classification: Common call classification models (Account Services, Billing, Sales), providing trend and aggregated interactive graphs with metric indicators per classification.
Customer Experience: See where productivity and efficiency gains can be achieved with this quick visualization across all calls or per agent.
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