Recording communication interactions assist businesses operationally with features that monitor multiple communications channels in real-time, post call reviews, improving advisor’s skills and related training material. It also provides greater control over the monitoring of remote advisor’s and correct system usage.
Audio Analytics is designed to improve the customer experience. Our software mines and analyses audio data, detecting classes of information including emotion, anxiety and tone within the caller’s voice – as well as the purpose of the call and even how satisfied the caller was with the interaction.
The recording of calls may be mandated by regulatory bodies and simultaneously must not contain sensitive account or personal data. Our Recorder solutions provide the ability to capture, encrypt and manage recordings whilst remaining compliant with necessary regulation.