Braxtel’s Contact Centre analytics is feature rich and high-powered module that enables the visualisation and reporting on historical and real-time performance. With interactive reports or dashboards you are able to share live data on a web-based platform with an embedded widget. Excellent for collaboration, enabling you to share valuable insights and content for decision-making.
Track your SLAs and KPIs with rich, graphical presentations, graphs and charts through-out your call centre. An easy step-by-step process allows anyone to design their own additional dashboards in moments. Work on and distribute dashboards with ease and speed based on a schedule or data trigger.
Smart and Advanced Business Intelligence
Employees can focus in on detail to analyse call and agent behaviours. Drill down and through hierarchies, transaction level reports, or simply explore your data. Using Yellowfin data-visualtions and data-discovery functionality to discover and share insights with trend analysis, regressions, correlations, and set analysis.
Dashboards can be customised on a pre-existing dashboard or built to your personal specifications. With highly personalised and interactive dashboards provided by a simple an drag-and-drop option. Real-time dashboards keep your organisation running smoothly. The pre-build dashboards are already defined to help organisations monitor critical KPIs and SLAs. Interactive dashboards help analyse performance in real-time.
Accessible dashboards anywhere
Dashboards will run natively on any browser on any device. Braxtel dashboards also offer the flexibility of embedding links it into any web page, wiki or company intranet. A web services API is also available for deeper integration.
Management information matters
With ContactQ analytics stay on top of SLAs, as they provide managament information just-in-time with broadcasts. Produce and distribute highly customised reports to a user’s mobile device, personal timeline and email address. Focus and filter the information provided for individual users or groups within your organisation. Trigger-based alerts provide a simple way to deliver instant notifications the moment key metrics meet, exceed or fall below predefined thresholds.