Omni PCX Enterprise Communication Server

World-class business telephony features for medium, large and very large-sized companies

As a key component of the OpenTouch™ Suite, the Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a communication software that delivers world-class business telephony features for medium, large and very large sized companies, offering a choice of centralised or decentralised IP telephony solutions to suit your needs.

Overview

Improves communication: It’s good to talk! Strengthen your business, empower employee, improve productivity and customer interaction by delivering a complete set of telephony services for all staff members in every locations within your organisation.
Drives collaboration: Significantly stronger integration with OpenTouch™ multi-party, multimedia and multi-device conversation services. The ability to communicate with everyone, everywhere over everything!
Increase operational efficiency: Customer satisfaction, safety and security is optimised with a comprehensive ecosystem of applications that work easily within multiple market verticals; hospitality, healthcare, education, transportation, energy, finance and banking, customer service, state and local government.
Enhance business continuity: With an ever improving robust telephony infrastructure which is deployed in hundreds of thousands of enterprises both large and small across the world.
Reduces telecom bills: With embedded least cost routing, native VoIP over Wide Area Networks and centralised off-net digital and SIP trunks.
Lowers total cost of ownership (TCO): Reducing operational costs through highly scalable software which enables centralised and virtualised deployments, that in turn improve IT agility.
Protects IT investment: Advanced features enabled for medium and large-sized companies, without needing dedicated, high-level technical resources and staff with a long term road map for the future.

Features

Intuitive telephony experience: Providing a dynamic vocal and graphical guidance, which are available on desk and conference phones, fax devices, wireless DECT or WLAN handsets and software clients.
Native off-site mobility: Support allows a single contact number, reverse calls and on-call services, and is open to any mobile along with a Native contact centre application.
Native VoIP software clients: Are available on Microsoft PC, Apple Mac, Apple iPad, Apple iPhone.
Centrally managed media gateways: Whether Digital or IP-connected cabinets both can provide high-density connectivity for analog, digital phones and trunks. Media gateways also provide media and security services as well as business continuity options.
Strong integration: Visual and mobile collaboration software and infrastructure that includes OpenTouch™ conversation and HD video conferencing.
Open interfaces: With a large ecosystem of applications leveraging embedded monitoring, routing, location, notification, and hospitality APIs.
Flexible device and trunk connectivity: With IP, SIP, digital and analog ports are all natively supported.
Flexible communication cost control: Providing multiple options that include least-cost routing, voice free ride over IP or off-net SIP centralisation.
Robust and secure telephony infrastructure: Delivering voice quality and routing policy enforcement, a high performance security solution with embedded encryption, plus multiple levels of redundancy incorporating branch office survivability and geographic disaster recovery.
Highly flexible architecture: Accommodating centralised, distributed or hybrid networks with smooth transformation paths to centralised IP networks. Works on Alcatel-Lucent LAN/WLAN networks and other vendors’ networks. Delivery on appliances and on VMware virtualised infrastructure.
High scalability: Which is deployed in multi-national Fortune 500 companies including comprehensive centralised management and SLA control options.

Our Customers Say

‘Working with Nuvola has enabled QDOS communications to offer a wide range of Alcatel-Lucent Enterprise Products into our specialist market, Hospitality, so as to meet international brand standards. By working closely with the Nuvola team we can give customers a first-class technical service; including support of legacy systems, and design, and professional services for the new cloud and premise-based UC solutions. We have been delighted with the advisory pre-sales service and technical engagement of the Nuvola team, and the commercial sense shown on these often large, complex solutions being delivered both in the UK and throughout Europe‘

Simon Catterick, CEO, QDOS.