8×8’s XCaaS platform is available in one powerful app for your clients to communicate with voice, video, chat, contact centre and includes analytics and APIs.
This is a single app for all modes of communication, it runs on the 8×8 Open Communications Platform in the cloud – The X Series combines voice, video, chat, contact center, analytics, and APIs empowering your clients to work more naturally, all one powerful app, running on any device from anywhere.
- Each user has the exact features needed for their job.
- Eliminating the traditional organisational silos by providing full analytics to drive positive collaboration between contact centre agents and functional area experts.
- With a single administration tool for system setup, with user and data management.
- Combined call, directory, video conferencing, chat and contact centre in a single license.
8×8 have a global presence in over 120 countries, driven by AI driven analytics providing key business insights. The X series is fully encrypted and secure with a large number of compliance certifications, with open APIs to quickly customise, integrate and embed with any application, and with a reduced total cost of ownership with one service and one app, delivering a recurring revenues for long-term client relationships for resellers.