Skype For Business

Red Box’s Quantify recording solution captures Skype for Business communications enabling any workforce to benefit from Skype for Business’ enhanced collaboration. With compliance assured and communication always quality managed. Capturing Skype voice, IM and video, its powerful tools allows your customer to monitor customer experience, while complying with the strictest policy requirements. Advanced features make it simple to automatically schedule recordings for agent assessment, plan training and quickly investigate incidents for swift dispute resolution. Trusted by six the world’s top ten banks, plus leading contact centre and public safety organisations, Quantify is the essential choice for both Unified Communications and traditional telephony recording.

Overview

With a powerful monitoring solution for Skype for Business, any organisation adopting Unified Communications can easily capture workforce communications and ensure compliance with regulations and standards. The Red Box Quantify suite is seamlessly integrated with Skype for Business to offer the complete functionality needed to quickly and accurately capture, retrieve and analyse interactions.

Collaboration without risk

Skype for Business (and Lync) voice, IM and video1, is securely and reliability captured by the Quantify system. Enabling your customers to use both Unified Communications with traditional telephony and trading technologies, to record all their inbound, outbound and internal communications with one solution. Quantify’s additional recording functionality enhances the power of Skype for Business with automated scheduling of recordings for assessment and swift reconstruction of incidents.

Deployment Options

Flexible integration with Skype for Business ensures Quantify reliably captures the Unified Communications that matter and in all deployment scenarios, Red Box’s SIP acquisition component must be installed on each Skype Front End Server.

Audio

Mediation Server recording.
A Red Box Intelligent Voice Distribution Server (IVDS) component will, in most deployments, need to be installed on all Edge, Front End and Mediation servers.

Media Proxy Recording

A Red Box IVDS component will, in most deployments, need to be installed on all Edge, Front End and Mediation Servers. To capture audio for peer-to-peer calls, Red Box’s Media Proxy component needs to be installed (separately from other Skype for Business components). A Red Box IVDS component generally needs installing on the Media Proxy.

Note: Media Proxy deployment requires a dedicated NIC (Dedicated Network Interface with a static IP) and a Skype for Business Environment setup that does NOT have a collocated Mediation and Front End.

Instant message

No additional components are required

Nuvola Distribution Skype for Business

Our Customers Say

‘We are delighted to be working with Nuvola who have a strong pedigree in service delivery and support. By sharing knowledge we aim to deliver even smarter recording solutions to customers that recognise the extensive benefits of Unified Communications whilst at the same time knowing that with Nuvola they are in a safe pair of hands‘

Pete Ellis, Chief Operating Officer, Red Box Recorders