Red Box call recording solutiosn deliver easy search and replay of recordings through to powerful event reconstruction and workforce optimisation, this comprehensive software suite offers smart capabilities for all organisational call recording needs. There is a range of Red Box Quantify applications ask Nuvola about a creating a customised solution for your clients.
Products and services are industry specific with features relevant to the customer’s sector (financial institutions, contact centres, public safety and government etc.) and your customers particular needs in the context of multimedia recording or simple audio voice recording. For example in the context of financial services the product includes a ‘Compliance Bundle’ that comprises Trader Replay Authorisation, Call Safe (legal hold), Trade Reconstruct and Analytics.
The Red Box Smart Data Platform and API (Application Programmable Interface) extends Red Box solutions beyond standard customer implementation by providing a link to other environments such as secure cloud server storage, network operations providers and third party applications.
In the finance sector Red Box services the world’s top five banks and the world’s top five brokers. Call Centres using Red Box include Toyota and Fujitsu, Government users in the UK include HM Revenue & Customs and the NHS whilst Public Safety Customers include the Metropolitan Police and Network Rail.
In the Public Safety sector Red Box is the leading expert in the capture, storage and retrieval of electronic communication that is so vital to organisations that need to be highly responsive to events and to minimise reputational risk. Ensuring reliable monitoring with active checks; delivering predictive warnings and instant notification of issues affecting mission critical individuals and systems. No competitor can match Red Box for reliability, depth and breadth of monitoring or efficiency in event reconstruction and investigation.
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