The Contact Centre Solution from NICEinContact is a leading global Contact Centre Product that is recognised for four consecutive years as a ‘Leader’ in the Gartner Magic Quadrant. The CXone™ delivers Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
The CXone Contact Centre is targetted towards organisations of all sizes and all types of industry, CXone allows customer service teams to move faster and work smarter with the most complete cloud call centre solution. The CXone Contact Centre Solution is equipped with the unified tools and insights required to win every interaction across the customer journey, organisations can now be the first choice for customers, the first to innovate in their industry, and the first choice employer of outstanding agents.
Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.