NEVA – NICE Employee Virtual Assistant
Robotic Process Automation
NEVA – RPA Attendant
NEVA is the world’s first virtual attendant, designed to help employees reduce the monotony of repetitive tasks making each employee more productive, improving their output quality and making a happier employee!
NEVA works in both the front and back office, this means that the employee receives help from NEVA when on a call with a customer, or if they are offline processing a lengthy convoluted task. NEVA can respond to text and voice, anticipating requirements by observing and interpreting desktop actions, all in REAL-TIME.
Understanding a company’s processes, procedures and systems means that NEVA can activate any tasks required and also initiate applications and if on a live call with a customer NEVA can remind the agent to upsell and collect missing data from the customers’s profile.
Some processes can be incredibly complicated, for example, establishing if a customer is eligible for a credit card increase, this is generally a lengthy process for an employee to manually implement, requiring the agent to access a multiple number of applications and then request various internal checks and approvals. With NEVA, as she has multi-sensory capabilites, she is able to communicate with and obtain information from any enterprise application, in real-time. NEVA fully understands which data to extract and has the intelligence to analyse the data and perform calculations.
Ensuring compliance and legal adherence is a major priority for organisations, with NEVA the agent is prompted to read the correct script and NEVA will control each step, so that the agent cannot skip or miss any content or process.
NEVA is priced per license per user and for more information click here to download the NEVA BROCHURE
