Overview
Digium’s Switchvox is more than a hosted PBX, Switchvox Cloud is a full-featured Unified Communications (UC) solution designed for SMBs. Now is the time to take provide a powerful UC solution for your customers that is feature-rich, including presence, instant messaging, conferencing and mobility all in one.
Switchvox gives your customers a robust UC feature set without the hassle and expense of complex licensing models. All Switchvox features are included for every user, so your customers don’t have to worry about the added expense of additional feature licenses if one of their staff members needs more functionality, it’s already included.
Call Control
- Click-to-Dial
- Hold
- Transfer
- Conference
- Call Parking
- Intercom/Paging
- Switchboard
- Dial Box
- My Calls Widget
- Call Parking Widget
- Device Switch
Collaboration
- Chat
- Video Chat
- Conference Rooms
- Screensharing
- Multimedia Chat
Mobility
- Switchvox Softphone
- Call Control
- Choose Your Connection
- Status
- FMC
- One Extension-Multiple Devices
- Pass Extension Caller-ID on Mobile Calls
Call Management
- Acknowledge Call
- Call Forward
- Call Cascade
- Find Me Follow Me
- Incoming Call Options
- IVR
- Maintain Caller ID
- Notifications
- Outgoing Caller ID Control
- Personal Call Rules
- Send to Voicemail
- Attach Status to Call Rules
Voicemail/Messaging
- Blast Voicemail Groups
- Custom Voicemail Greetings
- Unified Mailboxes
- Voicemail-to-Email
- Visual Voicemail
- Voicemail For Every User
- Voicemail Widget
Web-based Management
- Automated Back-Ups
- Virtualization Support with VMware
- Custom Time Frames
- Extension Management
- Extension Permissions
- Extension Templates
- Extension Groups
- Multi-Language Support
- Flexible Outgoing Rules
- Multiple Admins
- Music On Hold
- Peering
- SNMP Monitoring
Contacts
- Contacts
- Directory
- Favorites
- Contacts and Tags Widget
- Contact Cards
- Status
- Tags
Call Training
- Monitor
- Whisper
- Barge
- Call Recording
- Scheduled Call Recording
Apps and Integrations
- Salesforce.com
- Extend API
- Firefox
- Google Maps
- Chrome Dialer
Reporting
- Call Logs
- Call Reporting
- Mobile Worker Reporting
- Scheduled Reports
Contact Centre
- Real-Time Reporting
- Wallboard
- Call Queues
- In Queue Call Routing
- In Queue Music and Messaging
- Queue Announcements
- Queue Experience
- Queue Log
- Queue Reporting
- Queue Status
- Ringing Strategies
- Queue Call Control
- Remote Agents
