Cloud Solutions Practice of Nuvola Distribution.
Cloud Solutions
Nuvola's Cloud Solutions Practice provides a portfolio of cloud services from the traditional PBX to Cloud Telephony, Cloud Contact Centre to Video Conferencing, and from Network-on-Demand services to CPaaS (Communication Platform as a Service). The Cloud Division encompasses some very well-known brands from 8x8, Alcatel-Lucent Enterprise, ContactCenter4ALL, Mitel, NFON, NICE, NICE CXone, RingCentral, Sangoma Technologies, Yealink, Zoom and many more.
Cloud Solutions Practice
Contact and Call Centre Solutions in the Cloud
UCaaS - Communication Systems
Conferencing Systems
Call Recording Systems
Voice over IP Systems for Communications over the Cloud
Contact Centres
Cloud Contact Centre solutions that are Teams Certified. From CC4ALL’s complete range of solutions across the Microsoft stack, their fully integrated Microsoft Teams solutions with Omnichannel capability deliver a leading contact centre solution to NICE CXone, Luware, and 8×8.
UCaaS – (Unified Communications as a Service)
UCaaS or UC solutions cover a range of products, from Alcatel-Lucdent’s rainbow CPaaS proposition and NICE InContact’s Contact Centre Solution to Mitel, NFON, and RingCentral Cloud telephone Systems offerings.
Conferencing
We deliver Conferencing Cloud Solutions from Alcatel-Lucent Enterprise, RingCentral, Mitel, and NFON, with software from i3Technologies who provide Interactive Touchscreen solutions for corporate and public sectors.
Call Recording
NICE inContact’s Global Contact Centre Solution CXOne is a hosted solution and is the only cloud call centre software platform, Braxtel’s ContactQ is on premise and Vurella specialises bespoke development.
VoIP
With a wide selection from Nuvola Distribution, we can work with you to select the best and most profitable solution for your customers. We have a wide range of VoIP providers that include Alcatel-Lucent Enterprise, Mitel, NFON and RingCentral.
Contact Centres Close
Contact and Call Centres differ, a Call Centre will provide inbound and out going voice calls, whereas a Contact Centre will do the same and also email web-based chat, instant messaging and in some cases web pages can be shared with the customers. In essence a Call Centre provides audio and a Contact Centre provides audio, text and visual elements.
Call and Contact Centres
Nuvola provides contact centre solutions from leading global providers, such as CC4ALL a fully integrated Micrsoft teams omnichannel CCaaS, NICE CXone a repeated Gartner Leader with the only global cloud based contact centre solution, Vurella which provides contact centre wallboard solutions and Braxtel that delivers an on-premise multi-channel contact centre.
CC4Teams
We were particularly taken with the CC4TEAMS solutions due to its extensive omnichannel capabilities and its full certification with the Microsoft Teams platform that easily integrates with the existing working environment for your clients.
NICE CXone
The Cloud Contact Centre Solution from NICE is CXone, it is a leading global Contact Centre Product that has been recognised on four consecutive years as a ‘Leader’ in the Gartner Magic Quadrant. The CXone™ delivers omnichannel routing, workforce optimisation, analytics, automation and artificial intelligence on an open cloud foundation.
Vurella
Vurella vBOARD- Call Centre Wallboard
Turn any small ACD system into a high end contact centre with this soft wallboard solution. With ‘live’ call stats that provide immediate representation on call centre performance particularly when it may be under achieving.
UCaaS (Unified Communications as a Service) Close
Unified Communications as a Service offers your customers access to a wide range of UCaaS solutions from leading vendors and alternate vendors with unique propositions and often vendors that will assist in augmenting their solutions for individual requirements.
8x8
8×8 is a leading global provider of Voice over IP Products, that include cloud-based voice, video, mobile, contact centre and unified communications for organisations of all sizes.
Alcatel-Lucent Enterprise
ALE is a global technology brand with very agnostic solutions and technologically advanced products from on-premise and cloud PBX solutions to traditional end-points to CPaaS offering and network and data products, delivered as a ‘as a service’ subscription offering.
RingCentral
RingCentral deliver an all-in-one phone system with team messaging, video conferencing and contact centre for small business to large enterprises. A Gartner Leader and recognised as a growth brand with global presence.Mitel
NFON
NFON, Cloudya – the cloud telephone system from NFON is an delivers a total PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee, where they can work more productively on whatever device they may be using, allowing organisations to maintain complete contact.
Mitel
Mitel,UCaaS MiCloud Connect (Formerly Known as Shoretel Connect) delivers a secure and flexible cloud phone service and unified communications platform.
MiCloud Connect features collaboration, making teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, allowing easy business connection to communications in the cloud.
Sangoma Technologies
Sangoma Technologies has been recognised in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service. Sangoma is one of only twelve other companies placed in 2022 and one of six to appear consecutively for the last eight years.
Sangoma offers the widest set of cloud communication services in the industry, all engineered in-house, to offer partners and customers a single-source, business-oriented cloud-native communications portfolio. UCaaS is the centerpiece of this strategy, but this complete vision goes beyond that to include CCaaS, Video Meetings as a Service, Collaboration, CPaaS, and much more.
Conferencing Systems Based in the Cloud Close
Conferencing Solutions for Resellers to add easily to their portfolio, the demand for better more advanced conferencing telephone communications have grown, see our Collaboration Meeting Solutions Divisions for Huddle and Zoom Rooms from AVer and i3-Technologies.
Alcatel-Lucent Rainbow
Alcatel-Lucent Rainbow™ is a cloud-based, enterprise-grade, Communication Platform (CPaaS). Rainbow™ Voice Services offer the Rainbow product with telephony and network-on-demand services on a subscription based pricing model with price per user, per month, reducing your TCO.
Mitel
MiCloud Connect (Formerly Known as ShoreTel Connect) delivers a secure and flexible cloud phone service and unified communications platform with collaboration features, enhanced customer experience tools, global presence and improved business intelligence with integrations, allowing easy business connection to communications in the cloud.
NFON
Cloudya – the cloud telephone system from NFON is an delivers a total PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee, where they can work more productively on whatever device they may be using, allowing organisations to maintain complete contact.
RingCentral
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. Where your customers can be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact centre, and fax.
Zoom Video Communications
Zoom’s secure, reliable video platform powers all of your communication needs, including meetings, chat, phone, webinars, and online events. Nuvola can provide Zoom solutions bundled with hardware and other software solutions.
Call Recording Close
Call Recording Solutions
Vurella
vRECORD is hybrid call recording solution, with the technology to record from both Analogue & Digital handsets through to VoIP extensions & SIP Trunks. Vurella’s vRECORD can cater for every type of recording situation and with TDM recording for Analogue and Digital handsets using a simple USB hardware device, which is connected directly to the PRI, BRI or even analogue trunks. VoIP recording is even simpler and is purely a soft solution that requires no additional hardware.
VoIP Systems Close
Voice over IP from leading global vendors: such as Alcatel-Lucent Enterprise, Mitel, RingCentral and NFON.
Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise are a leading technology communications corporation that has been at the forefront of an ALL IP strategy for small to large enterprises. All information no matter if voice, data or video is unified and transmitted via the Internet Protocol (IP). This makes the network infrastructure simpler, more reliable and more adaptable to future developments.
Mitel
MiCloud Connect features collaboration, making teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, allowing easy business connection to communications in the cloud.
RingCentral
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems. RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact centre, and fax
NFON
Cloudya – the cloud telephone system from NFON is an delivers a total PBX. Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee, where they can work more productively on whatever device they may be using, allowing organisations to maintain complete contact.
