Skype’s GUI and collaborative capabilities are praised by many, but did you know that Microsoft’s voice offering can be significantly improved by ShoreTel’s Connect product?
1. Expensive to Deploy & Maintain
To deploy Skype for Business voice capability into an enterprise; you’ll need to purchase a high amount of servers, and additional 3rd party solutions. Not only do you need a lot of servers to get it functional, you’ll also need highly skilled engineers to perform the installation and maintain the environment. By deploying Skype with ShoreTel and Red Box — project costs and savings can be reduced by as much as 33.7%.
2. Lack of Reliability & Redundancy
ShoreTel runs a distributed architecture and provides N+1 redundancy as an automated process in order to help administrators. On the contrary, Skype’s redundancy relies on using High Availability & Disaster Recovery, which isn’t adequate for enterprises nor voice. This is due to the huge cost associated with down time — which occurs during the fail over process.
3. Out of the Box isn’t enough
The Skype for Business solution increases complexity by not being a complete solution.By having limited features and capabilities, an enterprise will need more 3rd party solutions, such as SBCs, phones and contact centre software. ShoreTel and Red Box together can help to reduce that requirement, save money in the long run — AND make you more margin.
4. Limited PBX Features
Microsoft have no history within the voice and communications space, and thus have no legacy in the industry. This means that the standard features you’ll find with ShoreTel, Avaya, Nortel and the like — won’t readily be available. This means more 3rd party solutions, more 3rd party software and more hardware to support Skype. However, advanced PBX features are readily available when Shoretel and Redbox are introduced as part of a UC solution.
5. Limited Call, IM & Video Recording Capabilities
To date, Skype for Business has limited recording capability for calls, IM and video features, possibly due to its lack of history within the voice and communications space. With the legal requirement for recording functionality many organisations in regulated sectors have resisted the migration towards Skype. However, by incorporating Red Box Recorders’ monitoring solution Quantify businesses adopting Skype can be assured of compliance with regulations and standards, simply by enforcing rules and capturing communications.
We’re keen to run workshops with partners to help them understand how Skype for Business as a standalone solution can be significantly improved, and how you can make more margin by deploying it as a fully Unified Communications Platform. To learn more or to register for a place, please fill in the form at the bottom of this page.
Ultimately, Skype for Business is a great platform, it’s collaboration capabilities and familiar interface make it an unparalleled solution for end user consumption. However, for those organisations’ who rely on voice, and/or are heavily regulated in data protection a full UC platform will be required. Businesses will seek a system that has a reliable, robust and renowned voice functionality and the ability to record and monitor lines of communication for compliance and in ever demanding markets the solution for today and into the future is Skype for Business combined with ShoreTel and Red Box Recorders!