NUVOLA DISTRIBUTION LTD PRIVACY STATEMENT

About Us

This policy is issued by Nuvola Distribution Ltd, Unit B2 Lambs Farm Business Park, Basingstoke Road, Swallowfield, Reading, Berkshire, RG7 1PQ United Kingdom.

Our Commitment To Protecting Your Information

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where we may request personal information from you.  This privacy policy only covers this website. We are not responsible for the data policies or procedures or content of other linked websites. We recommend that you check the privacy and security policies of each website you visit. If you do not agree with the data practices described in this privacy policy then you should not use the Nuvola website or services.

The Information We Collect

This notice applies to all personal information collected or submitted via our website. On some pages, you may be able to order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name

Address

Email address

Phone number

Company name

On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name

Address

Phone Number

Company name

The Way We Use Information

We use the information you provide about yourself and your organisation when placing an order only to complete that order and ensure that we maintain high levels of customer service to you. We do not share this information with outside parties except to the extent necessary to complete that order. On rare occasions it may be necessary for us to communicate with you for administrative or operational reasons relating to the services we have provided to you.

We use the information you provide about someone else when placing an order only to deliver the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may use the information we have collected about you to inform you of new products or services that we believe may be of interest to you by post, email or other means relating to our business.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to complete a sale, provide support services or provide you with information that is deemed as a legitimate business use).

Where we no longer have an ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is possible then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request as described below in ‘How You Can Access Or Correct Your Information’.

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with law, court order, or legal process.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to the information which you have provided will be limited to authorised employees as required for the purposes identified above as well as IT security and maintenance.

Any personal information you provide may be used to verify your identity and assist us in preventing or detecting fraud. As part of these checks your information may be disclosed to credit reference agencies, who may keep a record of that information.

How You Can Access Or Correct Your Information

You can withdraw your consent to processing or access all your personal information that we collect online and maintain by writing to The Data Protection Officer, Nuvola Distribution Ltd, Unit B2 Lambs Farm Business Park, Basingstoke Road, Swallowfield, Reading, Berkshire, RG7 1PQ United Kingdom. We use this procedure to better safeguard your information. If you are requesting copies of data a fee of £10 may be payable. You can correct factual errors in your personal information that we hold by sending us a request that credibly shows that there is an error in our records.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Data will be provided to you that is relevant only to you and it will be supplied within 28 days. 

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email gdpr@nuvoladistribution.com.